Terms and Conditions
Premier Wood Flooring are Kettering based fitters providing professional fitting of all types of hardwood floors, including sanding and refinishing of existing floors to bring them back to their former beauty. We pride ourselves on offering our customers first-class customer service, from the initial enquiry through to the completion date. Confirmation of a booking with us, either by telephone or by email, means that the customer agrees to be bound by the below terms and conditions.
The Company means Premier Wood Flooring Ltd
The Customer means any customer of the company
The ‘Contract’ means any contract for sales of goods or agreed work by the Company to the Customer
As a company, Premier Wood Flooring Ltd offer a free no-obligation quotation policy, this means we will come and survey the room of choice, any existing components and discuss the customer’s requirements, expectations, desired finish, budget, and any other work related queries raised by the customer. Once one of our professional floor fitters have surveyed the project, they will calculate the financials including Goods, Labour and VAT, we would then email a formal quotation to you, there is a 72 hour turn around period on quotations. Please note this is based on business hours of Monday – Friday 9.00am – 17.00pm.
All quotations by the Company are valid for a period of 28 days, acceptance of a quotation needs to be confirmed by telephone or email within this period.
On acceptance of a quotation, Premier Wood Flooring Ltd will provisionally book a commencement date, this date will be held by our system for a maximum of 24 hours, to secure this date a 50% deposit is due immediately, once payment is received the project will be confirmed and an email will be sent confirming this.
The remaining balance is due on the completion of all the agreed work.
The Company reserves the right to withdraw a quotation at any time before it has been accepted by the Customer.
Supply, Fit, Renovation and Restoration
The company requires a 14-day notice period if the customer wishes to cancel or postpone the contract. In event of cancellation if the 14-day notice is not given, the customer forfeits the 50% deposit paid, if the customer cancels within 7 working days, the customer agrees to forfeit the 50% deposit and cover any financial losses for materials purchased by the company plus VAT.
If the customer wishes to postpone the contract, and the 14-day notice period is not given then the customer agrees to forfeit the deposit paid, on occasion the 50% deposit may be transferred to a new date, however this is at the company’s discretion.
When the original floor covering has been removed, any problems with the exposed sub floor will need to be rectified. If this additional work can be carried out by our staff it will be charged as an additional and may extend the fitting / renovation time. This means the work may not be completed on consecutive days depending on current work load.
It is the customer’s responsibility to ensure that all areas must be cleared prior to commencement of work. Under no circumstances will the company remove appliances, furniture, breakables, carpet, gripper rods or underlay.
When a sub-floor cannot be examined properly, due to fitted carpets, furniture or building materials the quotation will be estimated, the monetary values may change once the sub-floor condition can be viewed in full.
Premier Wood Flooring Ltd, reserves the right to charge any additional for Goods or labour required for any sub-floor works undertaken, if required.
Premier Wood Flooring Ltd always suggest that any cosmetic renovations are completed after the flooring project is finished, the company cannot be held responsible for any damage to cosmetic renovations such as paintwork or wallpapering.
We aim to remove any imperfections and marks in existing floors while sanding however this is not always possible and some stains and marks may remain.
There will be dust from the industrial sanding machines we use. Our company will use dust sheets for protection but it is impossible to contain all the dust. We advise you to remove or protect all curtains, drapes and paintings. We cannot be held liable for any damage from dust.
Our skills are installing wooden floors and renovations of wood flooring both solid and engineered, if any additional work such as carpentry/ joinery work is needed this will be at the customers cost.
Wood is a natural material containing many distinctive differences in colour, grain configuration and natural characteristics such as mineral highlights, knotting and pin holes. It is these differences caused by nature that creates the beauty and uniqueness of each hardwood floor. Your floor may contain varying amounts of these natural characteristics.
The Company reserves the right to withdraw a quotation at any time after the quotation has been accepted, if the above is not followed.